Frequently asked questions

Q: How long will delivery take?

A: Orders take 1–3 working days to process , and delivery time depends on your location: Country & Delivery Time Netherlands, Germany, France: 2–7 working days UK, US, Switzerland: 3–8 working days Other EU Countries, Canada, Australia: 3–11 working days

Q: How do I track my order?

You’ll receive a tracking number via email as soon as your order ships. You can use it to follow your parcel’s progress at any time.

Q: What is your return policy?

You can return any eligible item within 70 days of delivery. Items must be in original condition — unworn, unwashed, undamaged, and with tags attached .

Q: How do I return something?

Email support@nimanu.com with your: Order number Item(s) you wish to return We’ll provide the return instructions based on your location.

Frequently Asked Questions – Nimanu

Whether you’re new here or need help with an order, we’ve compiled the most common questions and answers below. If you still need assistance, don’t hesitate to reach out at support@nimanu.com — we’re here for you.

Ordering

Who can I ask for help with my order?

We’re here to help. Our Customer Service team are available Monday to Friday, 7am to 9pm. Please reach out via the live chat function on our website, or via email at support@nimanu.com

Can I change or cancel my order after placing it?

A: If your order hasn’t shipped yet, we can help make changes. Contact us as soon as possible. Once shipped, changes are no longer possible.

How do I know if my order was successful?

You’ll receive an email confirmation immediately after purchase. Didn’t get one? Check your spam or email us.

Shipping & Delivery

How long will delivery take?

A: Orders take 1–3 working days to process, and delivery time depends on your location:

Country & Delivery Time

Netherlands, Germany, France: 2–7 working days

UK, US, Switzerland: 3–8 working days

Other EU Countries, Canada, Australia: 3–11 working days

How do I track my order?

You’ll receive a tracking number via email as soon as your order ships. You can use it to follow your parcel’s progress at any time.

What if my package is delayed or lost?

Delays can occasionally happen due to weather, customs, or carrier issues. If your tracking hasn’t updated in 7+ working days, contact us and we’ll help resolve it.

Returns & Refunds

What is your return policy?

You can return any eligible item within 70 days of delivery. Items must be in original condition — unworn, unwashed, undamaged, and with tags attached.

Are there any items I can’t return?

Yes — the following cannot be returned:

Final sale items
Gift cards
Intimates or swimwear (for hygiene reasons)

How do I return something?

Email support@nimanu.com with your:

Order number
Item(s) you wish to return

We’ll provide the return instructions based on your location.

Do I need to pay for return shipping?

Yes, unless the item was faulty or incorrect. You’ll be responsible for the return shipping cost. We recommend using a tracked service, as we are not responsible for lost returns.

Can I return internationally?

Absolutely. Just note that customs fees and return shipping are your responsibility. Be sure to mark your parcel as “Returned Goods” to avoid extra charges.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method. Original shipping fees are non-refundable (unless we made a mistake).

Payment & Promotions

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Klarna, iDEAL, Apple Pay, and more depending on your location.

Can I pay in installments?

Yes — you can choose Klarna at checkout (where available) to pay in 3 installments or later.

Is my payment secure?

100%. Our website uses SSL encryption and all transactions are processed through secure, PCI-compliant providers. We never store your payment data.